Privacy Policy

Your privacy is very important to us. We want to make your experience with us as enjoyable and rewarding as possible, and we want you to use Miistro.com (referred to as the “Website”) and all of our services with complete confidence. We are sensitive to the issue of confidentiality in online dealings and committed to transparency regarding our protection of individual privacy. This Privacy Policy is intended to inform users about the general approach we use in collecting, using and disseminating user information via the Website and demonstrate our commitment to privacy and security.

We request that you read this Privacy Policy carefully. Taken together, the provisions set forth in this Privacy Policy, the Terms of Use for the Website, and any additional conditions presented to you upon registration detail the applicable conditions governing the use of information provided during registration or use of the Website.

 

 

I. Information We Collect and How It Is Used

A. Introduction

This Privacy Policy describes how we collect information from users of our Website, those who use our products and services (the “Services”) and subscribe to our services ("Members"). It describes what we do with the information we collect, and the choices Members have concerning the collection and use of such information. We take special precautions and have implemented additional privacy safeguards when we collect personally identifiable information.

B. Types Of Information We Collect

1. We collect information from Members who access various parts of our Website and use different Services in a variety of ways, including through a mobile device. As a result, the type of information we collect depends on the ways Visitors and Members interact with us, our Website and/or our Service(s).

2. Information that we may collect about you through interactions includes information that you give us (such as your name, address, email address, telephone number, date of birth, other contact information, surveys and other information input into the Website); automatic information (data resulting from your activity, such as transaction information, IP address, log in, email, passwords and browsing activity); mobile information (location services); and information from other sources, such as social security numbers for contractors and instructors.

3. When we do collect personally identifiable information, we will use it for the purposes indicated in this policy.

4. Our Website may provide links to other websites that may have their own information collection practices. To the extent that you provide personally identifiable information to websites that link to or from our Website, different rules may apply to the use and disclosure of your personally identifiable information. To the extent that the Website includes third-party advertisements, the privacy policy of the advertiser providing the advertisement will govern the use of your personally identifiable information collected during your access to the advertisement. We do not control linking practices of advertisers or sponsors and do not monitor or claim responsibility for any content or privacy practices of such websites. Once you have left our Website, you must read the privacy policy of the advertiser or sponsor to see how your personally identifiable information will be handled.

C. Use of Registration and Visitor Information

1. Registration may be allowed or required via the Website. Members are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, email address and billing information (such as a credit card number and expiration date). The personal information collected from Members during the registration process is used to manage each Member's account (such as for billing purposes) and may be shared with other Members to coordinate Services. This information is not normally shared with unaffiliated third parties, unless specifically stated otherwise or in special circumstances.

2. We employ other companies and individuals to perform functions on our behalf. They have access to personal information gathered through the Services needed to perform their functions, but may not use it for other purposes.

3. We may promote the Website, Services or a new service to members.

4. While we make reasonable effort to prevent third party, non-affiliate access to personally identifiable information, you should keep in mind that data transmission over the Internet is not 100% secure and any information disclosed online can potentially be collected and used other than by the intended recipient. In view of the foregoing, we cannot warrant that your personally identifiable information will not be disclosed to or accessed by parties other than those authorized under this Privacy Policy.

D. Voluntary Customer Surveys

1. We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential (except where required by law), even if a third party conducts the survey. Participation in our customer surveys is voluntary.

2. We take the information we receive from individuals responding to our Customer Surveys and aggregate it with the responses from other customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally-identifying information may be shared with third parties.


 

H. In the Event of a Change in Ownership

1. As we continue to develop our business, we might sell or buy websites, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).

2. In the event of a change in ownership, or a merger or an acquisition, all (or select aspects) of our customer information may be transferred. All of our subscribers and registered users will be notified of any change in ownership, merger or an acquisition of our assets by a third party. Subscribers and users may choose to access and modify any of their registration and subscription information at that time.

J. Children’s Privacy

1. We encourage parents and guardians to spend time online with their children. We urge parents to instruct their children never to give out their real names, addresses, or phone numbers without the permission of a parent or guardian, when using the Internet. We recognize a special obligation to protect personally identifiable information obtained from children. We fully comply with the Children’s Online Privacy Protection Act (“COPPA”), which requires us take special precautions when collecting personally identifiable information from children under the age of 13.

2. In compliance with COPPA, we have adopted the following policies to keep children safe.

a. Personally identifiable information we collect from children under the age of 13 will be used solely by us or our agents for internal purposes only and will not be sold or otherwise distributed to third parties.

b. We will not knowingly allow children under the age of 13 to access any social media site that may exist on the Website, email accounts, or other services we provide that would allow them to publicly post or otherwise distribute personally identifiable information.

c. We will not knowingly ask a child under the age of 13 to divulge more information than is needed to participate in any activity, game, or service.

d. We will not knowingly keep any personally identifiable information that is inadvertently included in a child's email submission, help inquiry, or other one-time request, if we know that the child is under the age of 13. Information will be automatically purged or purged immediately after the issue has been resolved.

e. We will not knowingly post any personally identifiable information that is inadvertently included in a child's submission to a general audience contribution area if we know that the child is under the age of 13. These submissions will be deleted and handled anonymously thereafter.

f. We will not knowingly provide any direct link to websites that are unsuitable for children or teens.

g. Upon request, we will provide a parent or guardian with a description of the information that may have been provided about their child during a registration process for a program, service or contest on the Website.

3. Consistent with COPPA, there are few instances where we will collect information from children, such as:

a. Requesting the contact information of a parent or guardian for the sole purpose of providing notification to the parent or guardian;

b. Collecting children’s contact information on a one-time basis, such as when they enter a contest or ask us a question using the “contact us” link on our Website. We will use this information on a one-time basis solely to directly respond to the child’s request.

c. Collecting a child's contact information and the contact information of his/her parent or guardian solely to directly respond more than once to a specific request from the child (for example, to satisfy the request for a newsletter subscription). The parent or guardian will have an opportunity at any time to revoke the child's request (i.e., unsubscribe). We will not use the child's personal information to re-contact the child for any other purpose; and


 

 

 

II. Credit Card Information

A. Credit Card Information

We are committed to handling your customer information with high standards of information security. We do not retain any information in regards to payment information including, but not limited to, Credit Card numbers or other billing information. Payment is collected via third party sites, and while we are confident of their ability to maintain a high level of privacy, we do not claim any responsibility if those third party systems are compromised. We restrict access to your personally identifiable information only to employees or agents who need to know that information in order to provide products or services to you. While we make every effort to ensure the integrity and security of our network and systems, and those of our affiliates and agents, but we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

B. What is your Credit Card Fraud Policy?

In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Please check with your credit card company to verify specific terms and conditions.

 

 

III. Communication to Members and Visitors

We use personal information to communicate important information with our Members. Important information includes, but not limited to, student newsletters, instructor newsletters, lesson reminders, lesson journal entries, payment information, credit card update notifications, account status, legal updates, and other important account information. Members agree to accept this communication from us.

A. Responses to Email Inquiries

When Members send email inquiries to us, we use the return email address to answer the email inquiry we receive. We do not use the return email address for any other purpose and do not share the return email address with any third party.

B. Our Commitment to Data Security

Services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

 

 

IV. Miscellaneous

A. Where to Direct Questions About Our Privacy Policy

If you have any questions about this Privacy Policy or the practices described herein, you may contact:

Attn: Miistro Music Customer Service

1362 Aldersbrook Rd

London, Ontario N6G 3J3

B. Terms of Use, Arbitration and Governing Law

If you choose to visit our Website or use our Services, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages and resolution of disputes through binding arbitration on an individual basis. If you have any concern about privacy at our Website or from our Services, please contact us with a thorough written description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and the Terms of Use will change also. We may e-mail periodic reminders of our notices, terms and conditions, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

USE OF THIS WEBSITE SIGNIFIES YOUR AGREEMENT TO THE PRIVACY POLICY.

Thank you.